Custom CRM & lead follow-up
Every enquiry gets an owner, a next action and a date. Nothing depends on anyone’s memory, and you can finally see the pipeline without asking three people.
Read more →The EbizIndia Software Division · Salt Lake Sector V, Kolkata · Since 2007
Custom Software Development Company in Kolkata
Your operations run on nine spreadsheets and one person who understands them. We fix that.
We build the software your business actually runs on: order flow, AMC renewals, compliance deadlines, document control, incentive calculations. For mid-sized manufacturers, associations and service firms across India, the UK and the USA. More than 90% of our clients are still with us years after their first project.
Sound familiar?
Does any of this sound like your operation?
The person who knows the process is also the single point of failure, and they have not taken proper leave in two years.
Two teams keep the same data in two places, and when they disagree nobody is sure which one is right.
You find out a deadline was missed after it was missed.
Month-end takes four days, and three of them are re-typing.
A new hire needs six weeks to learn a system nobody has written down.
You asked for a report that "should be simple". That was three weeks ago.
If you ticked two or more, the problem is not discipline. Your business outgrew its tools before anyone noticed.
What it is actually costing you
A missed renewal is never just a missed renewal
Take one ordinary example (AMC and contract renewals tracked in Excel) and follow it downstream:
Where it starts
Renewals and AMCs are tracked in a spreadsheet, and chased by whoever remembers.
So…
A percentage lapses quietly every year. Not because the customer left, but because nobody called.
Which means…
You pay full acquisition cost to win back customers you already had. That is the most expensive revenue in your business.
Which means…
Your service team plans capacity on a renewal number nobody trusts, so you either over-hire or miss SLAs.
Worth asking
At your contract values, what would recovering even ten percentage points of renewal capture add to next year?
Software development in Kolkata, for businesses everywhere
What we build
Custom business software, developed and supported from our Salt Lake Sector V development centre, each system anchored to the problem it removes.
Compliance & operations software
Every obligation gets an owner, an escalation path and a timestamped audit trail. “Are we covered?” takes four seconds to answer instead of four phone calls.
Read more →ERP modules & API integration
Order management, incentive calculation, document control, approvals: unified into one system, integrated with the accounts package and services you already run.
Read more →Proof
How this plays out
Client name (withheld on request), Kolkata
Situation
~400 active AMC contracts, tracked across three spreadsheets by two coordinators.
Problem
Roughly 15% of renewals lapsed every year. Not lost to competitors, simply never chased.
What it was costing
About ₹20 lakh a year in silently lapsed contracts, plus capacity planning built on numbers nobody trusted.
What we built
A renewal management system with owners, automatic escalation and an audit trail, live in 4 weeks, starting from a fixed-price pilot module.
Renewal capture went from 85% to 97% in the first cycle. The board finally got a service-revenue forecast it could trust.
Start small, deliberately
The Pilot Build
The biggest fear in custom software is a project that overruns and a vendor you are stuck with. So we removed it.
One working module. Fixed scope. Fixed price.
- We pick the single process costing you the most, and build that first
- Delivered and live in 3-6 weeks, your team actually uses it
- Source code and database are yours from day one, no lock-in
- If we continue it becomes module one. If not, you keep it anyway.
You judge us on shipped software, not on a proposal document.
Faster route: start from 80% built
Ready-to-deploy software, customised to fit
Some problems do not need a ground-up build. These systems already run in businesses like yours: deploy in days, then customise only where your process differs. Many of our custom projects start exactly here, and trying one is also the best way to get a feel for the quality of our work.
Document Management System
Secure cloud DMS for SMEs: role-based access, in-browser viewing, OCR search and a full audit trail, on your own branded subdomain.
Learn more →StudyBridge: AI Learning Platform
Self-hosted, AI-powered adaptive learning for schools: Read, Ask, Flashcards and Adaptive Tests grounded in your own curriculum.
Learn more →Compliance Tracking Software
Stay on top of every statutory and regulatory deadline. Track due dates, assign responsibilities, get reminders, and keep a full audit trail in one place.
Learn more →Members’ Directory Software
Manage your association’s members with ease. Maintain a searchable directory, handle renewals, publish profiles, and keep your community connected via a self-service portal.
Learn more →Wedding Planning Software
A complete platform for planners and couples to organise every detail: vendors, budgets, guest lists, timelines and tasks. Wedding planning without the stress.
Learn more →Vehicle Fleet Management Software
Track vehicles, schedule maintenance, manage compliance documents and monitor costs. Built for Indian fleets with FASTag tracking, PUC/insurance alerts and driver management.
Get details →School Management Software
Streamline school operations, from online fee collection and student records to staff management and day-to-day administration. Less paperwork, better communication.
Get details →Assessment Software for Discovery Calls
Send prospects a self-assessment link before your discovery call. They identify their own gaps and arrive primed for a focused conversation, so you get straight to solving real problems.
Learn more →Product Catalog Software
Showcase your products privately to selected customers over the Internet, with category-level access control and inquiries by email or WhatsApp.
Learn more →Domain Inventory Management
Manage a large domain portfolio with ease: track expiry dates, get renewal reminders, generate names and record sales. Built for domain investors.
Learn more →Family Contacts Relation Management
Keep your family network organised: store contact details, map relationships across generations, track birthdays and anniversaries, and share updates in a private directory.
Get details →We run our own software too
Also from EbizIndia
Products we built, host and use ourselves, each on its own site. The oldest has been running since 2006 — the same team, still maintaining it.
CTRACKER
Statutory and internal deadline tracking with daily reminders and a full audit trail.
Visit CTRACKER →WedPlan
AI-assisted wedding planning for families and professional planners.
Visit WedPlan →fCRM
Private family directory mapping relationships, birthdays and anniversaries across generations.
Visit fCRM →Bookmarkee
Free, ad-free bookmark manager. Running continuously since 2006, our longest-lived product.
Visit Bookmarkee →SEOtop10
Our publication on search and AI Search Visibility, where we write up the methods openly.
Visit SEOtop10 →Book a 30-minute operations review
No deck. No discovery script. In half an hour we map the process costing you the most, name exactly where work is being done twice, and tell you whether custom software is even the right answer. Sometimes it is not, and we will say so.
Custom & ready-to-use
Fixed-price pilot
19+ years experience
FAQ
Frequently Asked Questions
That fear is exactly why every new engagement starts with the Pilot Build: one working module, fixed scope, fixed price, delivered in weeks. It goes live, your team actually uses it, and it is yours whether or not we continue. You judge us on shipped software, not on a proposal document.
You own the source code and the database from day one. Everything is documented for handover, there is no proprietary lock-in, and you always have a named backup contact besides the lead developer. That is a large part of why more than 90% of our clients have stayed with us for years.
On the invoice, yes. Sometimes it is the right answer too, and we will tell you so on the first call. The hidden cost of off-the-shelf shows up later: the workarounds your team invents in month two, the export-to-Excel step that never goes away, the one report the vendor cannot build. If your process is standard, buy. If your process is your advantage, build.
Three ways. We start with a diagnostic and a small pilot instead of a large contract. You speak directly to the principal consultant on every call, not an account manager. And we put in writing what we will not do. After that, the retention number speaks for itself: more than 90% of clients continue for years after their first assignment.
Both. We develop business management software on a customised basis for SMEs in India, and we also offer several ready-to-use applications on a Software-as-a-Subscription model that you can start using by simply signing up.
Yes. Using one of our ready-to-run applications (such as Compliance Tracking, Members' Directory or Wedding Planning) is the best way to get a feel for the quality of our work. Most products offer a free demo. And for custom work, the fixed-price Pilot Build serves the same purpose: you evaluate us on a live module before committing further.
Most of our ready products are hosted on the Internet, so your whole team can use them from anywhere, 24x7, with nothing to download or install. Custom systems can be hosted in the cloud or on-premise as you prefer.