Custom CRM & lead follow-up
Every enquiry gets an owner, a next action and a date. Nothing depends on anyone’s memory — and you can finally see the pipeline without asking three people.
Read more →Salt Lake Sector V, Kolkata · Since 2007
Custom Software Development Company in Kolkata
Your operations run on nine spreadsheets and one person who understands them. We fix that.
We build the software your business actually runs on — order flow, AMC renewals, compliance deadlines, document control, incentive calculations — for mid-sized manufacturers, associations and service firms across India, the UK and the USA. More than 90% of our clients are still with us years after their first project.
On the call we map your current process, name exactly where work is being done twice, and tell you honestly whether custom software is even the right answer. Arun takes the call himself — no gatekeepers, no scripts.
Why teams choose EbizIndia
Experience
19+ years, long-term partnerships
Client retention
90% stay for years
You own the code
Source & database, from day one
Start small
Fixed-price pilot, live in weeks
19+
Years Building Software
2007
Pvt. Ltd., Kolkata
90%
Client Retention
3
Countries: IN · UK · US
Trusted by industry leaders — many for over a decade
Associations, clubs, manufacturers and service businesses across India, the UK and the USA
And many more companies worldwide trust our solutions
Sound familiar?
Does any of this sound like your operation?
The person who knows the process is also the single point of failure — and they have not taken proper leave in two years.
Two teams keep the same data in two places, and when they disagree nobody is sure which one is right.
You find out a deadline was missed after it was missed.
Month-end takes four days — and three of them are re-typing.
A new hire needs six weeks to learn a system nobody has written down.
You asked for a report that "should be simple." That was three weeks ago.
If you ticked two or more, the problem is not discipline. Your business outgrew its tools before anyone noticed.
What it is actually costing you
A missed renewal is never just a missed renewal
Take one ordinary example — AMC and contract renewals tracked in Excel — and follow it downstream:
Where it starts
Renewals and AMCs are tracked in a spreadsheet, and chased by whoever remembers.
So…
A percentage lapses quietly every year — not because the customer left, but because nobody called.
Which means…
You pay full acquisition cost to win back customers you already had. That is the most expensive revenue in your business.
Which means…
Your service team plans capacity on a renewal number nobody trusts, so you either over-hire or miss SLAs.
Worth asking
At your contract values, what would recovering even ten percentage points of renewal capture add to next year?
Software development in Kolkata, for businesses everywhere
What we build
Custom business software, developed and supported from our Salt Lake Sector V development centre — each system anchored to the problem it removes.
Compliance & operations software
Every obligation gets an owner, an escalation path and a timestamped audit trail. “Are we covered?” takes four seconds to answer instead of four phone calls.
Read more →ERP modules & API integration
Order management, incentive calculation, document control, approvals — unified into one system, integrated with the accounts package and services you already run.
Read more →Proof
How this plays out
Client name (withheld on request), Kolkata
Situation
~400 active AMC contracts, tracked across three spreadsheets by two coordinators.
Problem
Roughly 15% of renewals lapsed every year — not lost to competitors, simply never chased.
What it was costing
About ₹20 lakh a year in silently lapsed contracts, plus capacity planning built on numbers nobody trusted.
What we built
A renewal management system with owners, automatic escalation and an audit trail — live in 4 weeks, starting from a fixed-price pilot module.
Renewal capture went from 85% to 97% in the first cycle — and the board finally got a service-revenue forecast it could trust.
Start small — deliberately
The Pilot Build
The biggest fear in custom software is a project that overruns and a vendor you are stuck with. So we removed it.
One working module. Fixed scope. Fixed price.
- We pick the single process costing you the most, and build that first
- Delivered and live in 3-6 weeks, your team actually uses it
- Source code and database are yours from day one, no lock-in
- If we continue it becomes module one. If not, you keep it anyway.
You judge us on shipped software, not on a proposal document.
Faster route: start from 80% built
Ready-to-deploy software, customised to fit
Some problems do not need a ground-up build. These systems already run in businesses like yours — deploy in days, then customise only where your process differs. Many of our custom projects start exactly here.
Compliance Tracker
Deadlines with owners, escalations and an audit trail. Popular with CA firms and their clients.
See it in action →Members’ Directory
Membership management and member networking for clubs and trade associations.
See it in action →AMC Management
Renewal capture, service scheduling and contract profitability in one place.
See it in action →Document Management
Version-controlled documents with permissions and retrieval that actually works.
See it in action →Product Catalogue
A fast, clean catalogue your dealers and customers can order from.
See it in action →Wedding Planning
All wedding logistics in one place, with team-based management.
See it in action →Also: Online Visibility Programme
Three competitors are collecting the enquiries that should be yours
They are not better. They are simply findable — on Google, in the local pack, and increasingly inside ChatGPT and AI Overviews, where buyers now start. If you are struggling to get found in steel, chemicals or real estate, your competitors are already investing in the SEO and local marketing that captures leads which should be coming to you.
- Steel fabricators & manufacturers
- Real estate developers
- Chemical suppliers & trading businesses
First-Page Rankings
For the keywords that actually convert
Local Visibility
Show up in the Kolkata local pack
Cited by AI
Be the source ChatGPT recommends
Measured
Reported against pipeline, not rankings
About EbizIndia
You will be talking to the people who build it
EbizIndia Consulting Pvt. Ltd. has operated from Salt Lake Sector V, Kolkata since 2007, led by principal consultant Arun Agrawal. We deliberately take on a limited number of new builds each year — which is why Arun is personally on every project, and why turnaround is faster than you expect.
More than 90% of our clients continue working with us for years after their first assignment — many for over 19 years. In this business that number is the only credential that means much.
Direct Access
No account managers, no scripts — you speak to the principal consultant.
No Lock-In
You own source code and database from day one, documented for handover.
Responsive Tech Team
We understand requirements and ship excellent UI/UX.
API Expertise
We integrate any service and build new APIs.
In their words
What clients say after the numbers change
★★★★★
"We were losing about [15%] of renewals a year to pure forgetfulness — close to [₹40 lakh]. Eight weeks after go-live we were capturing [97%], and for the first time I could tell the board what next year's service revenue actually was."
[Role], [Company] · client since [20XX]
★★★★★
"Direct access to Arun and a team that understands business problems, not just code. Month-end went from [four days] to [one]. Turnaround beats every vendor we have used in [X] years."
[Role], [Company] · client since [20XX]
Book a 30-minute operations review
No deck. No discovery script. No "tell me about your business" for twenty minutes. In half an hour:
- We map the process that is costing you the most right now
- We name exactly where work is being done twice
- We tell you whether custom software is even the right answer — sometimes it is not
- You get a realistic range and timeline on the call, not in a proposal two weeks later
FAQ
Frequently Asked Questions
That fear is exactly why every new engagement starts with the Pilot Build: one working module, fixed scope, fixed price, delivered in weeks. It goes live, your team actually uses it, and it is yours whether or not we continue. You judge us on shipped software, not on a proposal document.
You own the source code and the database from day one. Everything is documented for handover, there is no proprietary lock-in, and you always have a named backup contact besides the lead developer. That is a large part of why more than 90% of our clients have stayed with us for years.
On the invoice, yes — and sometimes it is genuinely the right answer, and we will tell you so on the first call. The hidden cost of off-the-shelf shows up later: the workarounds your team invents in month two, the export-to-Excel step that never goes away, the one report the vendor cannot build. If your process is standard, buy. If your process is your advantage, build.
Three ways. We start with a diagnostic and a small pilot instead of a large contract. You speak directly to the principal consultant on every call — not an account manager. And we put in writing what we will not do. After that, the retention number speaks for itself: more than 90% of clients continue for years after their first assignment.
Yes — we recommend it. We build one working module so you can evaluate our work before committing to a larger engagement. Fixed scope, fixed price, and it is yours either way. Call +91-9831027107 to discuss scope.
We are based in Salt Lake Sector V, Kolkata, India, and serve clients across India, the United Kingdom and the United States. Most engagements are managed remotely with direct access to the principal consultant.
No. EbizIndia (EbizIndia Consulting Pvt. Ltd.) is a Kolkata-based custom software development and digital services company. We have been serving businesses across India, the UK, and the USA since 2007. We build SaaS products, CRMs, workflow automation software, and websites — and help clients grow through SEO, CRO, and digital marketing. We have no connection to any MLM, network marketing, or educational package business. Our founder, Arun Agrawal, and our team operate from Salt Lake Sector V, Kolkata — you can reach us directly at arun@ebizindia.com or +91-98310 27107.