We built facility management software for the residents of a multi-storey building in Kolkata. Residents lodge complaints about their own flat or the common areas, the management team assigns each to staff or a contractor, and the resident approves the fix on completion. Unresolved issues escalate to the director of operations, and a booking engine handles the community hall and lawn. Pending issues became easy to manage and resident satisfaction improved.
What the building needed
A multi-storey building generates a steady stream of small problems and shared-space requests, and handling them over phone calls and registers leaves things half-done and residents frustrated. The building needed one place to raise a complaint, one clear owner for each job, and a way to book shared amenities without a clash.
How complaint management works
Residents lodge a complaint about a facility not working in their flat, such as a plumbing or electricity fault, or about a common area like the lift, garden, parking, community hall or club. The authorised management team member gets an alert immediately and assigns the task to the right service provider, whether that is own staff or a contractor. Once the problem is rectified, the complaint is marked complete and the complainant is asked to approve the work. If it is not resolved within a set period, the matter escalates to the director of operations, and the resident is reminded to approve the work after a defined period. Managing pending issues becomes far easier, and resident satisfaction rises with it.
Booking the community hall and lawn
Shared amenities cause disputes when two families claim the same slot. The system includes a booking engine for the community hall and the lawn with an approval step, so bookings are recorded, visible and confirmed rather than argued over.
What is coming next
The software was built to grow, and more modules are planned: cleaning and upkeep records for common areas, staff payroll, a quality rating for every job done across maintenance and complaint resolution, and resource-usage tracking with alerts when consumption deviates sharply from the norm. Each one turns a manual, contested process into a recorded, measurable one. This is the value a well-scoped custom build delivers: it starts with the sharpest pain and extends module by module.
Run your society on software, not registers
If your apartment block or gated community still manages complaints and bookings on paper and phone calls, we can build a system that assigns, tracks and closes every job.
Talk to us about facility softwareQuestions committees ask
Can residents report faults in their own flat?
Yes. Residents lodge complaints for faults inside their flat, such as plumbing or electricity, and for common areas like the lift, garden, parking, community hall or club. The management team is alerted immediately.
What happens if a complaint is not resolved in time?
If the problem is not fixed within a set period, the matter escalates to the director of operations. Once the work is done, the resident is reminded to approve it, so nothing sits half-finished.
Can residents book the community hall or lawn?
Yes. A booking engine handles the community hall and the lawn, with an approval step so the management team stays in control of the calendar.
Can you build this for our society?
Yes. This was built for one Kolkata building and the same system fits any apartment block or gated community. New modules are being added, and we tailor the build to how your society runs.